You are an independent consultant who has recently been hired by JC’s
Casino to help improve retention issues concerning the dealers and
housekeepers. Most of the dealers have been leaving the casino to work
at other casinos in the area, even though JC’s Casino pays better than
their local competition. On several exit interviews, many of the
dealers have cited the pit boss, Joe, as being “toxic, overbearing,
evil, and incompetent.” Joe is the casino owner’s step-son and the HR
director, Tom Sneed, is afraid to confront the owner.
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