Tuesday, July 9, 2013

Conflict Resolution


Develop a summary of no more than 300 words that includes multiple ways to handle the one situation shown in the storybook.
Discuss communication styles and barriers and the conflict and negotiation process involved in handling the situations. For each storybook, describe the strategy or strategies you would apply in these situations.

Consider the following as you complete the assignment:

Storybook #1:
•How would you react when a team member is being vague and trying to spin bad news to sound more positive, thereby making it harder for the team to actually approach and resolve the issue?
•How could you encourage someone to continue to voice his or her opinion or to share an idea when you know he or she is hesitant to do so?

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