WRITE A 3-4 PAGES ON YOUR FINDING
The allocation and cost of resources need to be carefully monitored if a project if a project is to be delivered on-time and on-budget
at a mininum this section will contain:
1. allocation of resources to project tasks(both labor and material)
1. allocation of resources to project tasks(both labor and material)
2 cost estimates for project resources
3.gantt diagram showing duration estimates for all tasks and their sequuency ( including precedence relations) and highlighting any critical paths arising from task dependencies ultimately determining the minimal duration of a project.
in addition summarize any relevant facts about the project duration, number of type of resources, critial task sequencing, or how duration estimates were arrived at and any financial implications (for example, budget, cost reports of the project as well)
- develop a baseline for your project plan so that all future variances are captured..
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Introduction
1.1 Document Purpose
The purpose of this document is to describe the business requirements for implementing a helpdesk system for the employees of Learning Team C Industries. It will discuss the need the tools that will be needed to implement the helpdesk and discuss who will be affected
1.2 Intended Audience
The intended audience is the owner and managers of LTCI. The document will accurately describe the requirements of the new helpdesk system.
1.3 Project Background
Due to the growth of the company an increase in help requests has it made it impossible for the current Information Technology infrastructure to manage and accommodate the requests. This is the reasoning for the implementation of a helpdesk system.
1.4 Business Requirement Purpose
The helpdesk business requirements are as follows:
? Hardware (Computer)
? Software (Server and helpdesk)
? Maintenance agreement
? Helpdesk crew
? Proper budget
? Request for proposal
? Network setup
1.5 Goals and objectives
The Goal and objective of the new helpdesk system is to:
? Provide first line support
? Reduce computer down time
? Ensure great customer service
? Provide a team of skilled worker
? Develop a process for employees/customers
? Provide training
? Define the roles and responsibilities
1.6 Benefits
To centralize all IT issues, this will allow employees to get better service. It will also cut back on system downtime which will save time and money.
1.7 Stakeholders
Owner, Managers, Employees
2. Requirement Scope
? Implement and setup helpdesk server
? Provide training
? Provide link to the service and telephone helpdesk number
? Provide policies and documentation
? Determine how many helpdesk personnel will be needed
? Will not be using Tier I, Tier II method
2.1 Performance Requirements
Helpdesk system will be available during all work hours
2.2 Scalability
The system will be able to accommodate more users than LTCI has, this will account for future growth within the company.
3. Interface requirements
3.1 Software Interface requirements
? Computer system
? Operating system software (server)
? Access to the web
? Account
3.2 User Interface requirements
? Operating system
? Computer system
Approval
Prepared by: Signature: Date:
1.1 Document Purpose
The purpose of this document is to describe the business requirements for implementing a helpdesk system for the employees of Learning Team C Industries. It will discuss the need the tools that will be needed to implement the helpdesk and discuss who will be affected
1.2 Intended Audience
The intended audience is the owner and managers of LTCI. The document will accurately describe the requirements of the new helpdesk system.
1.3 Project Background
Due to the growth of the company an increase in help requests has it made it impossible for the current Information Technology infrastructure to manage and accommodate the requests. This is the reasoning for the implementation of a helpdesk system.
1.4 Business Requirement Purpose
The helpdesk business requirements are as follows:
? Hardware (Computer)
? Software (Server and helpdesk)
? Maintenance agreement
? Helpdesk crew
? Proper budget
? Request for proposal
? Network setup
1.5 Goals and objectives
The Goal and objective of the new helpdesk system is to:
? Provide first line support
? Reduce computer down time
? Ensure great customer service
? Provide a team of skilled worker
? Develop a process for employees/customers
? Provide training
? Define the roles and responsibilities
1.6 Benefits
To centralize all IT issues, this will allow employees to get better service. It will also cut back on system downtime which will save time and money.
1.7 Stakeholders
Owner, Managers, Employees
2. Requirement Scope
? Implement and setup helpdesk server
? Provide training
? Provide link to the service and telephone helpdesk number
? Provide policies and documentation
? Determine how many helpdesk personnel will be needed
? Will not be using Tier I, Tier II method
2.1 Performance Requirements
Helpdesk system will be available during all work hours
2.2 Scalability
The system will be able to accommodate more users than LTCI has, this will account for future growth within the company.
3. Interface requirements
3.1 Software Interface requirements
? Computer system
? Operating system software (server)
? Access to the web
? Account
3.2 User Interface requirements
? Operating system
? Computer system
Approval
Prepared by: Signature: Date:
Approved by: Signature: Date:
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