Write an essay reflecting on two conflicts you have experienced at work or in your personal life. The essay should be a reflection of your experiences. Discuss your approach to managing conflict in light of these experiences, using examples from your personal conflict to support reflection/theory.
Your essay should include:
+ definitions and use of terminology and concepts for managing and resolving conflict
+description of the interpersonal signs of conflict
+description of the stages of conflict
+ identification of the conflict management behaviour/s you demonstrated and any patterns in your approach to conflict
+an evaluation of your applicationof active listening, including examples of what you did and verbatim examples of what you said
+discussion and evaluation of your ability to manage your emotions
+evaluation of your ability to be appropriately assertive
+suggestions for improvement in your approach to conflict, including verbatim examples of what you coukld have said to improve your conflict management skills
+reflection of any changes between first and second conflict, including the implications for how you will manage conflict in the future
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