1. Describe how the industry involves the guest in order to provide quality service.
2. Summarize two (2) service standards the industry uses to meet customer expectations.
3.
Recommend one (1) “wow” element the industry could apply to each of the
two (2) service standards in order to make the guest’s experience more
memorable.
4. Recommend at least one (1) way the industry could better provide information to its guests.
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