IMPLEMENATAION OF A HELP DESK

Define project and the project life cycle.
1.2 Explain the components of a project charter.
1.3 Demonstrate understanding of project objective and scope management.
Readings Read Ch. 1, “The Nature of Information Technology Projects,” of Information Technology Project Management: Providing Measureable Organizational Value.

Read Ch. 3, “The Project Infrastructure,” of Information Technology Project Management: Providing Measureable Organizational Value.

Read Ch. 5, “Defining and Managing Project and Product Scope,” of Information Technology Project Management: Providing Measureable Organizational Value.
Complete a 12- to 16-page paper. Include the following components in the paper:

Choose a project involving an IT requirement with multiple tasks and human resources. This project must come from a business situation—for example, hardware procurement and installation, network acquisition, implementation, or expansion—in which each Learning Team member contributes background details.

Project Charter

This is a consolidated source of information which lays the foundation for successful completion of any project by identifying your project vision and communicating the overall approach for a project to all key stakeholder audiences.

At a minimum the charter will contain the following:

• Background of the organization and any information or statement of needs that helps explain how the project came to be

• Goals and objectives of the project in language that is both concise and explanatory

• Project scope delineated so that all parties involved are aware of what the project includes as well as what it does not

• Budgetary limitations

• Explanation of sponsors, stakeholders, and as well as how the project team is structured so that there will be no confusion concerning roles and responsibilities

• Project approach your team intends to take to fulfill meeting deliverables of the project

Write 3 to 4 pages on your findings.

Project Schedule (Due in Week Three)

This is the core of any project plan used to communicate what tasks are needed and the order of sequence to be done to meet deadlines and deliverables.

At a minimum the section will contain the following:

• Business requirements document (BRD) that provides additional details regarding the expectations (such as user, system, and functional) that must be met for achieving project goals

• Work breakdown structure (WBS) showing discrete work tasks and grouped hierarchically that helps to organize and define the total work scope of the project

Write 3 to 4 pages on your findings.

The allocation and cost of resources need to be carefully monitored if a project is to be delivered on-time and on-budget.

At a minimum this section will contain the following:

• Allocation of resources to project tasks (both labor and material)
• Cost estimates for project resources
• Gantt diagram showing duration estimates for all tasks and their sequencing (including precedence relations) and highlighting any critical path(s) arising from task dependencies ultimately determining the minimal duration of a project

In addition summarize any relevant facts about the project duration, number or type of resources, critical task sequencing, or how duration estimates were arrived at, and any financial implications (for example, budget or cost reports of the project as well)

• Develop a baseline for your project plan so that all future variances are captured.

Write 3 to 4 pages on your findings.

Project Evaluation and Control (Due in Week Five)

A project must be executed effectively and with minimal waste to establish confidence. A plan for performance measurement requires identifying which critical element should be measured, how they are measured, and when they are measured to communicate if the project is on track.

At a minimum the section will contain the following:

• Measurable objectives identified as milestones on the Gantt chart

• Risk mitigation strategy for analyzing and reporting unplanned changes as well what procedures you will plan to implement for handling change control issues

• Description of project reporting regarding the on-going evaluation and status of project efforts to stakeholder and participants on the project team

• Method for determining whether the project has met its objectives and how the project is terminated

• Write 3 to 4 pages on your findings.

Prepare a 10- to 12-slide Microsoft® PowerPoint® presentation of the entire Learning Team Project, as completed in Weeks Two, Three, Four, and Five.
Consider the following scenario:

You have been hired by a large company with branch offices around the country to assist with rollout of a new companywide compliance system.

While initially the focus was on implementation of the technology, it was found that success will require at least 10 hours of training for all managers across the country on both the use of the new platform as well as a host of new compliance policies being introduced.

Of the options discussed, it was generally agreed than the training should be hands-on and conducted in person at a central location. This will obviously require getting organizational buy in as not all managers are going to be willing to commit to taking time out from their normal responsibilities just for some training.

In addition, such large scale centralized training has not been done before by this company; therefore, the CEO wants feedback from participants to evaluate the effectiveness of any training sessions.

As a result, your manager has given you the responsibility to develop an outline for a proposed project that would meet this upcoming need.

Submit a 2- to 3-page memo that does the following:

• Names the project
• Briefly describes the project
• Identifies potential stakeholders directly or indirectly involved
• Specifies the overall objective and any outcomes for this project
• Details how success will be evaluated
• Highlights what is needed to ascertain the measurable organizational value (MOV) of this project.

You will need to make some assumptions (it is even encouraged) but the assumptions must be documented. Day 5 15
Explain the relationship between the project charter and project plans.
2.2 Explain the relationship between project plans and time management.
2.3 Compare and contrast work breakdown structure, Gantt charts, program evaluation review technique, and critical path method.

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